Refund & Return Policy

Website: https://nikeandjordan.com
Contact Email: foriscompany1916@gmail.com
Phone: +1 262 627 3522

1. Overview

At nikeandjordan.com, we want you to be completely satisfied with your purchase.
If you are not satisfied with your order, you may request a return or refund under the conditions described below.
Please read this policy carefully before placing an order.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The return request is submitted within 7 days of receiving the package.
The item must be unused, unworn, and in its original condition.
The item must include all original tags, packaging, and accessories.
Proof of purchase (such as order confirmation or receipt) must be provided.

⚠️ Non-returnable items include:

Items on sale or marked “final sale”.
Customized or special-order items.
Items that show signs of wear, use, or damage caused by the customer.

3. Return Process

Contact us first at foriscompany1916@gmail.com within 7 days of receiving your order.
Our support team will verify your order and provide a return authorization and return address.
Carefully pack your item and ship it back to us using a trackable shipping method.
Once your return is received and inspected, we will notify you by email regarding your refund status.

Please do not return packages without contacting us first — unauthorized returns will not be accepted.

4. Refunds

Once your return is approved, your refund will be processed to your original payment method within 5–10 business days.
The actual processing time may vary depending on your bank or payment provider.

Shipping costs are non-refundable, except in cases where the item was defective or shipped in error.

5. Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please request a return and place a new order for the item you want.

6. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with:

Your order number
Photos or videos showing the issue

We will review your case and arrange a replacement or full refund at no additional cost to you.

7. Shipping Costs for Returns

Customers are responsible for paying the return shipping costs unless:

The product is defective; or
The wrong item was sent by our fulfillment team.

If the return is approved for our error, we will cover or reimburse the return shipping costs.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

First, check your bank account again.
Then contact your credit card company or payment provider — it may take additional time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at foriscompany1916@gmail.com.

9. Order Cancellation

Orders can be canceled within 12 hours of payment if they have not yet been processed or shipped.
Once the order has been shipped, it cannot be canceled.
To request a cancellation, contact foriscompany1916@gmail.com as soon as possible.

10. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

Email: foriscompany1916@gmail.com
Phone: +1 262 627 3522
Website: https://nikeandjordan.com